Refund Policy

Effective Date: 1/14/2026

At Mazza Farms, we want every visitor and customer to have a positive experience. This Refund Policy explains how refunds, exchanges, and cancellations are handled for purchases and bookings made through our website or at our farm in Winter Garden, Florida.

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1. Farm Visits and Experiences
- Bookings: Petting zoo visits, children’s activities, and farm experiences are non-refundable once confirmed.
- Rescheduling: If you can’t make your scheduled visit, please contact us at least 48 hours in advance, and we’ll do our best to reschedule your booking to another available date.
- Cancellations by Mazza Farms: In rare cases (such as weather or animal care needs), we may need to cancel or reschedule an event. If that happens, guests will receive a full refund or credit toward a future visit.

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2. Physical Products (Seeds, Merchandise, Honey, etc.)
- Returns: We accept returns of unused, unopened items within 14 days of purchase with proof of receipt.
- Non-Returnable Items: Perishable goods (such as honey or eggs) and opened items cannot be returned for health and safety reasons.
- Refunds: Approved refunds will be issued to the original payment method within 7–10 business days after we receive the returned item.

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3. Digital or Downloadable Products
All digital materials or downloads, if offered, are non-refundable once delivered.

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4. How to Request a Refund or Reschedule
To request a refund, reschedule, or report a problem with an order, please contact us at:
Mazza Farms
Quiet Lane, Winter Garden, Florida, 34787
Email: mazzafarms@outlook,com
Phone: 305 761-4914

Please include your name, order or booking details, and a brief description of the issue.

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5. Policy Updates
We may update this Refund Policy from time to time. Updates will be posted on this page with a revised effective date.

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